Solutions for Product Management

Stop guessing what to build next

Encatch gives PMs a continuous stream of validated user signals — NPS, CSAT, feature requests, and AI-summarised themes — so every roadmap decision is backed by evidence, not instinct.

Start Free TrialSee Product Insights
No-code form builderWorks in < 10 minGDPR ready
Product InsightsLast 30 days
Live

NPS Score

68

+11 vs last period

CSAT

4.6

+0.4 vs last period

Responses

2,841

+23% vs last period

Top feature requests · this week

1

Bulk export to CSV

Enterprise
142
2

Custom dashboard widgets

Pro
98
3

Offline mode support

Mobile
—71

AI summary: Enterprise users are 3× more likely to request bulk export. Consider prioritising for Q3 roadmap.

Product Insights

Your NPS and CSAT, broken down by the segments that matter

  • Track NPS, CSAT, and star ratings across your entire user base in one live dashboard.
  • Slice metrics by plan, region, feature usage, signup cohort, or any custom attribute.
  • Spot trends week-over-week and get alerted when satisfaction drops below your threshold.
  • Compare scores across product areas to find exactly where to focus next.

NPS Trend · 7 weeks

All users · compared to baseline

+36%
32
41
38
55
48
63
68
W1W2W3W4W5W6W7

58%

Promoters

27%

Passives

15%

Detractors

Filtered to: Enterprise plan · US region

NPS 74

Form Engine

Launch surveys without touching a line of code

  • Drag-and-drop builder for NPS, CSAT, PMF surveys, and open-ended questions.
  • Target by audience: new signups, churning users, power users, or any custom segment.
  • Set triggers: after feature use, on exit intent, on a time delay, or via SDK call.
  • 67%+ average completion rates — because forms appear in context, not as interruptions.

Form Builder · No code needed

Live in minutes · Any trigger

How likely are you to recommend this feature?

0
1
2
3
4
5
6
7
8
9
10
Not at allExtremely

Trigger settings

Show afterFeature first use
AudiencePro + Enterprise users
FrequencyOnce per user, max

342 responses collected · 67% completion rate

Segmentation Engine

Hear from the users who matter most to your decision

  • Build segments from plan, region, feature flags, behaviour, and custom CRM attributes.
  • Compare NPS across enterprise vs. starter, churned vs. retained, or any split you care about.
  • Target surveys to the exact cohort — no mass blasts, no survey fatigue.
  • Segment-level scores sync automatically as users move between plans or features.

Segmentation · NPS by cohort

Plan · region · behaviour

74

Enterprise · US

312 resp.
61

Pro · EU

548 resp.
42

Starter · APAC

891 resp.
18

Churned (last 90d)

103 resp.

Filter by plan, region, feature usage, signup cohort, or custom attributes

Feature Requests

Know what to build before you open a Jira ticket

  • Collect and centralise feature requests from in-app widgets, feedback links, and surveys.
  • Rank requests by vote count, affected segments, and estimated revenue impact.
  • Update status (reviewing, planned, shipped) and notify users automatically.
  • Push roadmap status to Jira, Linear, or Notion in one click.

Feature Requests · Prioritised

Votes · segment overlap · status

419 total
142

Bulk CSV export

planned
98

Custom dashboard widgets

reviewing
76

API rate limit increase

planned
54

Slack digest summary

backlog
49

Two-factor authentication

shipped
Sync status to Jira · Linear · Notion

Encatch AI

Turn 500 responses into one sharp product brief

  • AI reads every response and clusters feedback into named, actionable themes.
  • Flags which themes are growing week-over-week and which segments they affect most.
  • Generates a weekly brief you can drop straight into a product review or board update.
  • Correlates low NPS drivers with specific features so you know where to invest.

Encatch AI · Weekly Brief

Auto-generated · ready to share

This week's key themes

1

Onboarding drop-off

↑ 22% YoY · 3 segments affected

2

Dashboard load time

Mentioned in 38% of low-NPS responses

3

Feature discovery

Common in Starter plan cohort

AI recommendation

Onboarding drop-off correlates with users who skip the setup checklist. A contextual nudge at step 3 could recover an estimated ~18% of churned trials.

Built for product teams

Every signal your roadmap needs

From raw responses to strategic clarity — Encatch connects user feedback to every stage of the product lifecycle, so PMs make faster, more confident decisions.

NPS & CSAT dashboards

Track satisfaction scores in real time. Slice by plan, region, feature usage, or any custom attribute.

No-code form builder

Launch NPS, CSAT, PMF, or open-ended forms in minutes. No engineering support required.

Audience segmentation

Target the right users at the right moment — new signups, power users, churned cohorts, or any custom segment.

Feature request tracking

Collect, rank, and triage requests by vote count, segment overlap, and revenue impact. Ship what matters most.

Survey experiments

A/B test different survey formats and question sets. Let data decide what gets the best signal quality.

AI theme detection

Encatch AI reads every response and surfaces named themes, trends, and action recommendations automatically.

Also explore

Engineering

Surface friction signals and ship with confidence.

Learn more

Customer Support

Resolve tickets with full context.

Learn more

Research Panel

Run research and synthesise insights at product speed.

Learn more

Product Management · Getting started

Build what users actually want.

Free trial. No credit card. Your first NPS campaign can be live in under 10 minutes.

Start Free TrialSee Product Insights