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Ticket #4821Bug

Context loaded

Sarah K.· 4 min ago

The export button does nothing when I click it. I've tried twice and nothing happens.

Attached screenshot

Broken

Browser

Chrome 124 · macOS

Page

/dashboard/reports

Plan

Enterprise · Acme Corp

Session

14 min · 7 actions

AI note: 3 other Enterprise users reported the same export issue this week. Likely related to the v3.1 deploy.

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In-App Report · Full context

Screenshot · metadata · session path

bug

Button unresponsive

Browser

Firefox 126 · Windows

Page URL

/settings/billing

User plan

Pro · 14 months

Session

9 min · 12 actions

Push to Zendesk

Open in Intercom

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4.7 / 5

Avg CSAT

1,204

Responses

61%

Response rate

Encatch AI · Self-Service

Coming soon

Deflect tickets before they're created

After every form submission, Encatch AI instantly surfaces your most relevant FAQs, guides, and troubleshooting articles.
Powered by Google Vertex AI Search — searches across your entire knowledge base, not just keyword matches.
Users get an answer in seconds. If they still need help, the report goes to your team as normal.
Track deflection rate over time to see how much self-service is reducing your ticket volume.

AI Self-Service · Instant suggestions

Coming soon

Feedback submitted

"The export button doesn't work on the reports page."

While we look into this, these articles might help:

How to export your report as CSV

Guide98%

Export button not responding — troubleshooting

FAQ94%

Understanding export formats and limits

Docs81%

If these don't help, your report is still sent to the support team.

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Real-Time Alerts · Support Routing

Threshold rules · instant channel delivery

Active

#support-urgent

🔴 Spike: 8 bug reports in 15 min · /checkout · Enterprise users

3m ago

Zendesk webhook

⚠️ Frustration tag threshold hit: Upload page · 5 reports in 10 min

18m ago

Email · Support lead

📋 Morning digest: 22 open reports · 4 bugs · 3 enterprise accounts affected

6h ago

Alert when ≥ 3 bug tags in 10 min · or any Enterprise report tagged "urgent"

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Enterprise · Open

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Starter · Feature req.

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Encatch AI

One bug causing 40 tickets? AI catches it first.

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Encatch AI · Issue Clustering

Surface root causes before they escalate

Auto-clustered issues · last 7 days

Export button failure

Billing page load timeout

Dashboard search not working

Mobile nav overlapping content

AI insight

"Export button failure" increased +28 reports since Tuesday's deploy. 41 tickets share the same root page and browser combination — likely a single regression.

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AI root-cause clustering

Encatch AI groups reports by shared root cause. Spot the one bug causing 40 tickets before your queue doubles.

Coming soon

AI self-service suggestions

After form submission, Encatch AI surfaces relevant FAQs and guides from your knowledge base — powered by Google Vertex AI Search.

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