Rating distribution
4.2 avgAudience
Satisfaction trend
Last 8 weeks
3-star responses
Onboarding took too long
Dashboard feels cluttered
Export was hard to find
AI themes · sentiment
2,841
Responses
4.2 / 5
Avg. CSAT
18%
Drop-off rate
Your users are speaking.
Here’s exactly
what they said.
From star ratings to open-ended answers — every response
becomes a pattern your team can act on.
How it works
From response to decision — in one dashboard.
Product Insights is built for PMs who need to understand not just what users said, but who said it, when they dropped off, and what it means.
Audience report
Know who is giving you feedback.
Demographics tell you whether your feedback is representative. Break down responses by country, device type, browser, and OS — and apply filters to any segment.
Country, device, OS, and browser breakdowns out of the box.
Filter by user traits and feedback attributes simultaneously.
Understand if your power users and new users feel differently.
Audience report
34%
iOS
24%
Android
42%
Web
Filter by segment, device, or date range.
Question analytics
Aspect sentiment — coming soonEvery question type, visualised perfectly.
Bar charts for choices, star distributions for ratings, NPS promoter/passive/detractor breakdowns, and AI-powered theme tagging for open-ended text — automatically.
All chart types: bar, pie, line, NPS gauge, star distribution.
Open-ended answers auto-tagged into recurring themes by AI.
Per-theme positive and negative sentiment breakdown — not just a tag count.
Aspect-based sentiment analysis: know exactly which aspect users love or hate.
Question analytics
How satisfied are you with the product?
Would you recommend us? (NPS)
NPS Score: +39
Open-ended — AI aspect sentiment
Response drill-down
Go from score to story in one click.
Filter responses by any rating, segment, or question and read the exact words those users wrote. No pivot tables. No exports. Just answers.
Click any score to see every response in that cohort.
Cross-filter by device, country, date range, or user segment.
Each response shows AI-tagged themes for quick scanning.
Filtered responses
Rating = 3 stars · 147 responses
The onboarding flow is a bit long. I almost dropped off at step 3.
Dashboard has too much going on. Hard to find what I need quickly.
Export feature is buried. Took me 10 minutes to find it.
Filter by any rating, segment, date, or question.
Drop-off funnel
Fix the form before it costs you responses.
See exactly which question causes users to abandon the form — and how long they spent on each step. Identify bottlenecks before they compound.
Question-by-question funnel with time-per-step data.
Colour-coded drop-off severity at a glance.
AI-suggested fixes for high-drop-off questions.
Question funnel
How satisfied are you?
What can we improve?
Would you recommend us?
May we follow up?
Most users drop off at Q2. Consider splitting into two forms.
Scheduled AI reports
Coming soonThe dashboard comes to you.
PMs live in Slack and email — not dashboards. Configure AI to deliver structured weekly summaries of your feedback data wherever your team already works.
Structured bullet-point summary — daily, weekly, or tied to an active campaign.
Delivered via Zapier to Slack, Email, MS Teams, or anywhere.
Highlights score changes, top themes, and drop-off anomalies automatically.
encatch AI
Daily · 9:00 AM
📊 Daily Feedback Summary — Mar 14
·986 new responses · avg 4.2★ (+0.3 vs last week)
·Top theme: Onboarding (147 mentions, trending ↑)
·NPS score improved to +39 from +31
·18% drop-off on Q2 — consider simplifying
Report configuration
Frequency
Daily / Weekly / Campaign
Delivery
via Zapier
Destination
Slack / Email / Teams
Format
Bullet summary
Run on a fixed schedule or tie it to an active campaign — reports fire automatically while the campaign is live.
On the roadmap
Even more insights, coming soon.
We're building the analytics layer that PMs have always wished existed — surfacing signals automatically before you even think to look.
Trend over time
Track how sentiment and scores shift week over week, especially after a release.
Segment comparison
Compare insights side-by-side between two audiences — free vs paid, iOS vs Android.
Shareable snapshots
Read-only report links to share with stakeholders who don't have an encatch account.
Anomaly detection
AI flags when a metric drops unexpectedly — like satisfaction dipping 20% post-deploy.
Talk to your data
Ask 'What are the top complaints from iOS users this month?' in plain language.
Export report
Download a full PDF or CSV summary — ready for standups, board reviews, or sharing with your team.
Available nowFull analytics suite
Everything a PM needs to close the loop.
Product Insights sits on top of every form and every response — turning raw data into decisions you can act on today.
All chart types
Bar, pie, line, NPS gauge, star distribution — the right chart for every question type.
Audience demographics
Country, device, OS, and browser breakdowns with full filter support.
Aspect sentiment analysis
Each AI-tagged theme shows a positive/negative sentiment split — so you know not just what users mention, but how they feel about it.
Score-based drill-down
Filter to any rating cohort and read exactly what those users said.
Drop-off funnel
See where respondents abandon the form — with time-per-question data.
Scheduled reports
Daily, weekly, or campaign-triggered AI summaries delivered to Slack, email, or MS Teams via Zapier.
Response segmentation
Slice data by any user trait, device, or segment passed via SDK.
Export reports
PDF and CSV exports ready for standups, board decks, or external sharing.
Start analysing
Stop guessing. Start knowing.
Every response your users submit becomes a data point you can act on. Product Insights turns the noise into the signal — automatically.