AI Filter
Write a plain-language prompt per destination per form. No rule engines. Enterprise AI credit-based.
Real-time alerts
Real-time alerts. 5 stars doesn’t mean everything is fine.
Route feedback to Slack, Jira, GitLab, Email, or any webhook — the moment it arrives. Use AI-powered filters per destination, per form, so only the signals that matter reach your team.
- AI filter per destination — written in plain language, not rule engines
- Issue reports flow directly into Jira tickets or GitLab issues
- Connect to 100+ tools via webhook, Zapier, n8n, and MS Teams
Live feedback feed
fb_4821
★★★★★
Login with GitHub broken
Bug in ★★★★★Jira
fb_4819
★★★★★
Checkout crash on Safari
SlackJira
fb_4817
★★★★★
Love the dashboard!
PositiveBlocked
6
Destinations
14
AI filters active
238
Alerts today
Capabilities
Everything you need to act on feedback, instantly.
From AI-filtered routing to enterprise CRM automation — destinations give your team the right signal at the right moment.
Multiple destinations per form
Route the same feedback to several destinations simultaneously, each with its own filter.
Jira & GitLab auto-tickets
Feedback that matches your filter automatically creates a ticket or issue — no manual triage.
Slack notifications
Post alerts to any Slack channel, with the full feedback payload and user context.
Webhook — Zapier / n8n / Teams
A single webhook endpoint unlocks Zapier, n8n, MS Teams, MS Power Automate, and your own servers.
Salesforce CRM flows
Via Zapier, create Cases, Leads, or update Contacts directly from feedback signals.
Context-aware filtering
Include answers, device info, geo, or user attributes in the AI analysis for richer decisions.
Default forward on AI error
Configure destinations to forward feedback if AI processing fails — so nothing is lost.
AI Filter
An AI that reads feedback the way your team does.
Traditional alert rules fire on numbers — rating below 3, send alert. But the most critical signals are buried in text that contradicts the score. AI Filter lets you write a plain-language instruction per destination per form, and your private AI decides what gets routed.
- Per destination, per form — granular control over every routing path
- Plain English prompt — no boolean logic or regex required
- Catches bug reports hidden inside 4 and 5-star ratings
- Returns a decision, reason, and confidence level for every evaluation
- Context-aware: include answers, device, geo, or user attributes in analysis
- Powered by enterprise AI credits — private and isolated per account
AI Filter prompt
Jira · Form: Onboarding“Forward only if the user has reported a bug or broken functionality — even if their rating is 4 or 5 stars.”
Filter decision
fb_4821
FORWARD★★★★★
“Login with GitHub is broken — managed via Gmail”
Bug report detected despite positive rating · Confidence: 98%
fb_4820
HOLD★★★★★
“Really enjoying the new onboarding flow!”
Positive feedback, no issue detected · Confidence: 96%
Destinations
Every signal, in the right place.
Choose the destination that fits the work. Each routing path keeps its own configuration and feedback context.
Every signal, in the right place.
Choose from Slack, Jira, GitLab, Email, and Webhook — or combine them. Each destination is independently configured with its own AI filter, form scope, and routing rules.
- Slack — post alerts to any channel, including full feedback context
- Jira — auto-create issues, set priority, assign to team
- GitLab — open issues directly in your repository
- Email — route to custom recipient lists by destination
- Webhook — connect any HTTP endpoint, Zapier, n8n, or Power Automate
- Multiple destinations per form — route the same feedback to several places
Active destinations
Slack
Post to any channel
Jira
Create or update issues
GitLab
Open merge request issues
Custom recipient lists
Webhook
Zapier · n8n · custom
Product journey
Keep following the signal.
A little more detail
Real-time Alerts, answered
Common questions about routing feedback to Slack, Jira, GitLab, and other destinations.
What feedback tool automatically sends bug reports from user surveys straight to Jira?
Encatch's AI routing layer classifies each response and sends it to the configured destination. Bug reports to Jira, churn signals to Salesforce, detractor alerts to Slack. Rules set once, run automatically after that.
Is there a survey platform that routes low NPS scores directly to my CS team in Slack?
Encatch does this. Set a routing rule for NPS below a defined threshold, the response goes to the Slack channel the CS team monitors. No dashboard to check manually, no delay between signal and team awareness.
How do I analyse 300 open text feedback responses without reading all of them?
Encatch AI clusters open-text responses into recurring themes and scores sentiment automatically. The PM sees a ranked breakdown, onboarding friction, billing confusion, performance issues within minutes of responses arriving.
What feedback tool queries my survey responses in plain language so I don't need to export and analyse data manually?
Encatch supports plain-language queries against the full response dataset. Ask what the top complaints from iOS users were last month. It returns a structured, ranked answer without a data export or analyst.
Is there a tool that alerts me in real time when a bug complaint pattern spikes in user feedback?
Encatch's anomaly detection flags sudden spikes in critical response themes, checkout crashes, login failures and routes the alert to Slack or Jira in real time, before the support queue surfaces it.
What in-app feedback platform integrates with Salesforce to send churn risk signals automatically?
Encatch routes churn-risk responses to Salesforce based on AI classification and rules configured once. When a response qualifies as a churn risk, it goes to the configured Salesforce queue. No manual triage.
Get started
Stop missing the signals hiding in your feedback.
Set up your first destination in minutes. AI filters catch bugs, churning intent, and feature requests — even when the rating says everything is fine.