Route feedback to Slack, Jira, GitLab, Email, or any webhook — the moment it arrives. Use AI-powered filters per destination, per form, so only the signals that matter reach your team.
Live feedback feed
Login with GitHub broken
Bug in ★★★★★Checkout crash on Safari
Love the dashboard!
Positive6
Destinations
14
AI filters active
238
Alerts today
AI Filter
Traditional alert rules fire on numbers — rating below 3, send alert. But the most critical signals are buried in text that contradicts the score. AI Filter lets you write a plain-language instruction per destination per form, and your private AI decides what gets routed.
AI Filter prompt
Jira · Form: Onboarding“Forward only if the user has reported a bug or broken functionality — even if their rating is 4 or 5 stars.”
Filter decision
“Login with GitHub is broken — managed via Gmail”
Bug report detected despite positive rating · Confidence: 98%
“Really enjoying the new onboarding flow!”
Positive feedback, no issue detected · Confidence: 96%
Destinations
Choose from Slack, Jira, GitLab, Email, and Webhook — or combine them. Each destination is independently configured with its own AI filter, form scope, and routing rules.
Active destinations
Slack
Post to any channel
Jira
Create or update issues
GitLab
Open merge request issues
Custom recipient lists
Webhook
Zapier · n8n · custom
Issue tracking
When a user mentions a broken flow, a crash, or a missing feature — encatch can open the issue directly in Jira or GitLab, with the full feedback payload attached. No copy-paste, no manual triage.
Auto-created issues
From feedbackLogin with GitHub broken — user reported via feedback
Checkout page crash on mobile Safari
Export button not visible in dark mode
Salesforce CRM
Via Zapier, your webhook destination can create Cases, Leads, and Contact updates in Salesforce — all triggered by what customers actually say in feedback, not just what the rating shows.
Salesforce CRM
via Zapier webhook
Automation flows
Create Case→ Support team
High priorityRating ≤ 2 + churning intent
Create Lead→ Sales team
OpportunityEnterprise user + feature request
Update Contact→ AE queue
Upsell signalPricing question in feedback
Webhook ecosystem
The custom webhook destination connects encatch to the entire automation ecosystem — Zapier's 5,000+ app library, n8n's self-hosted workflows, MS Teams for enterprise notifications, and MS Power Automate for Microsoft 365 environments.
Custom Webhook
Zapier
5,000+ app automations
n8n
Self-hosted workflows
MS Teams
Enterprise notifications
MS Power Automate
Microsoft 365 workflows
Custom endpoint
Any HTTP server
Capabilities
From AI-filtered routing to enterprise CRM automation — destinations give your team the right signal at the right moment.
AI Filter
Write a plain-language prompt per destination per form. No rule engines. Enterprise AI credit-based.
Multiple destinations per form
Route the same feedback to several destinations simultaneously, each with its own filter.
Jira & GitLab auto-tickets
Feedback that matches your filter automatically creates a ticket or issue — no manual triage.
Slack notifications
Post alerts to any Slack channel, with the full feedback payload and user context.
Webhook — Zapier / n8n / Teams
A single webhook endpoint unlocks Zapier, n8n, MS Teams, MS Power Automate, and your own servers.
Salesforce CRM flows
Via Zapier, create Cases, Leads, or update Contacts directly from feedback signals.
Context-aware filtering
Include answers, device info, geo, or user attributes in the AI analysis for richer decisions.
Default forward on AI error
Configure destinations to forward feedback if AI processing fails — so nothing is lost.
Get started
Set up your first destination in minutes. AI filters catch bugs, churning intent, and feature requests — even when the rating says everything is fine.