Solutions for Engineering

Surface friction signals before users file a ticket

Encatch embeds directly into your product via SDK. Engineers get annotated bug reports, real-time friction alerts, and AI-summarised feedback — all without leaving their workflow.

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No-code form builderSDK in < 5 minGDPR ready
Feedback Inbox
bugfriction+ 6 more filters
Live
Checkout fails on mobile Safaribug

iOS 17 · Safari · 3 min ago

Screenshot
Form resets on back navigationfriction

Chrome 124 · macOS · 8 min ago

Screenshot
Upload progress never completesbug

Firefox 126 · Windows · 14 min ago

Date picker blocks keyboard navigationfriction

Chrome 124 · Android · 22 min ago

Alerts active · Slack #frontend-bugs4 new · last 30 min

Hybrid Forms SDK

Embed feedback in your product — no modal, no friction

  • One import works across React, Vue, Next.js, Svelte, or plain JS.
  • Trigger inline, slide-in, or widget modes programmatically.
  • Pre-fill form fields from session context — user ID, plan, page path.
  • SSR-safe and zero render cost until the form is triggered.
encatch-init.ts

import { Encatch } from '@encatch/sdk';

const client = Encatch.init({

apiKey: 'enc_live_••••••••',

env: 'production',

user: { id: currentUser?.id, plan: currentUser?.plan },

});

// Trigger inline — no modal interruption

client.showFeedback({

formId: 'checkout-exit',

trigger: 'inline',

});

SDK initialised · 0 ms render cost · SSR safe

Annotate

Coming soon

Visual bug reports with zero extra steps for users

  • Users highlight the broken element directly on the screenshot.
  • Each report ships with browser, OS, screen resolution, and session metadata.
  • Push annotated reports straight to GitHub Issues, Linear, or Jira.
  • No screen recording required — faster for users, faster for you to triage.

Annotated Screenshot

Attached to feedback · iOS Safari

bug
Checkout button unresponsive
iOS 17.4 · Safari 17
User #8821 · Pro plan
Open in Jira

Real-Time Alerts

Know the moment friction spikes — before users drop off

  • Route bug and friction tags to Slack, webhooks, PagerDuty, or email instantly.
  • Set threshold rules: alert when ≥ 3 bug reports arrive within 10 minutes.
  • Correlate spikes with recent deploys using the built-in activity timeline.
  • Daily digest available for lower-urgency signals.

Real-Time Alerts

Routed to your tools, instantly

Active

#frontend-bugs

🔴 Bug report: Checkout fails on mobile Safari · 3 responses in 5 min

2m ago

PagerDuty webhook

⚠️ Friction spike: Upload page · NPS drop –18 pts · Triggered P2

11m ago

Email digest

📋 Daily summary: 14 friction signals, 3 bugs, 2 new feature requests

1h ago

+ Connect GitHub Issues, Linear, PagerDuty, email & more

Experiments

A/B/N test feedback forms with phased rollout

  • Run up to N variants of any feedback form simultaneously.
  • Control rollout percentage — start at 5%, ramp automatically on confidence.
  • Compare NPS, CSAT, response rate, and drop-off per variant.
  • Auto-promote the winner and archive losing variants.

Experiment · Checkout NPS Form

3 variants · Phased rollout

Running
Rollout progress33% of users
VariantResponsesAvg NPSvs Control
AControl
1,420
42
—
BVariant B
1,380
58
+38%
CVariant C
1,360
51
+21%

Variant B is leading by +38% — auto-promote at 80% confidence

Security & Compliance

Engineering-grade trust from day one

  • Separate API keys scoped to read-only, write, or admin per environment.
  • Sandbox and staging environments are fully isolated from production data.
  • Role-based access: engineers, analysts, and admins each see only what they need.
  • EU and US data residency options. GDPR ready.

Security & Compliance

Built for engineering-grade trust

API Key Scoping

Read-only · write · admin keys per environment

Sandbox Environments

Isolate staging, QA, and prod feedback data

Role-Based Access

Engineer, analyst, admin — granular permissions

Data Residency

EU & US regions · GDPR aligned

Encatch AI

Stop reading raw feedback. Get themes, get action.

  • AI automatically clusters feedback into named themes — no tagging needed.
  • Correlates theme spikes with deploy timestamps to surface regressions fast.
  • Generates a daily AI summary you can share in the engineering standup.
  • All analysis runs on your data in-region — no data sent to third-party AI providers.

Encatch AI · Feedback Studio

Auto-analysis · no prompts needed

Auto-detected themes · last 7 days

Checkout friction
38%
Onboarding confusion
27%
Dashboard performance
21%
Mobile nav issues
14%

AI suggestion

Checkout friction increased +14% since the v2.4 deploy. Consider reverting the payment flow or adding a clarifying tooltip on the CVV field.

Built for engineers

Everything you need to close the loop

Encatch integrates at every layer of the engineering stack — from SDK initialisation to AI-powered analysis — so your team ships with confidence.

SDK in < 5 minutes

One import. Any framework. React, Vue, Next.js, Svelte, or plain JS. Renders inline — zero modal interruption.

Visual bug reports

Users annotate screenshots directly. Each report ships with browser, OS, screen size, and session metadata.

Instant friction signals

Route bug and friction tags to Slack, webhook, PagerDuty, or Linear the moment they arrive.

A/B/N form experiments

Test multiple feedback form variants simultaneously. Phased rollout with automatic winner promotion.

Environment isolation

Sandbox, staging, and production are fully isolated. API keys are scoped per environment.

AI theme detection

Encatch AI clusters feedback automatically. Get a themed summary every morning without writing a single query.

Also explore

Product Management

Validate decisions at every stage.

Learn more

Customer Support

Resolve tickets with full context.

Learn more

Research Panel

Run research and synthesise insights at product speed.

Learn more

Engineering · Getting started

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