01
Enable In-App Feedback
Open the Targeting tab on your form and toggle In-App Feedback on.
In App Feedback
In-App Feedback reaches the right users at the right moment.
Display feedback forms directly inside your product with precision targeting, smart triggers, and zero friction.
Target visitors, segments, country, device and language
Automatic triggers on page visits and custom events
Manual triggers with a single SDK call
Audience targeting
AudienceVisitors or segments
MomentAutomatic or SDK
CadenceRecurrence controls
How it works
Target, trigger, and collect — all in one flow.
In-App Feedback puts you in full control of the who, when, and where. Define your audience with precision, fire forms at the right moment, and keep users engaged without over-surveying them.
Show the right form to the right people.
Go beyond simple on/off. Target by user type, segment membership, browser language, geographic country, device, and even past feedback history — all from a single targeting panel.
- Enable for anonymous visitors, authenticated users, or both.
- Include or exclude named segments — beta testers, premium plans, any group.
- Filter by language, country, and device type for localised campaigns.
- Exclude users who already saw or responded to specific forms.
Audience filters
Visitor type
Visitors + Logged-in
Language
English, Spanish
Country
US, UK, CA
Device
Desktop + Mobile
Past interaction
Exclude responders
Combine any filters for hyper-precise campaigns.
Quick workflow
Live in four steps.
From zero to collecting in-app feedback in minutes
02
Configure your audience
Choose Visitors, Logged-in Users (all or specific segments), and add any language, country, or device filters.
03
Set your trigger
Pick automatic (page visit, tracked event, delay) or manual (SDK call). Configure recurrence and follow-up modes.
04
Publish and collect
Save and publish. Forms appear for the right users at the right time — responses stream in automatically.
Full capability set
Every targeting lever. One product.
In-App Feedback gives you surgical control over who sees your forms, when they see them, and how often, without writing more than a line of code.
Visitor targeting
Show forms to anonymous visitors, logged-in users, or both — independently configurable.
Segment filtering
Include or exclude user segments. Target beta testers, premium users, or any custom group.
Language & country
Narrow by browser language and geographic location for localised campaigns.
Device targeting
Reach users on desktop, mobile, tablet, or native app surfaces separately.
Past interaction
Exclude users who already saw or responded to other forms, eliminating survey fatigue.
Event triggers
Fire forms on custom app events like purchase_completed or trial_started.
Recurrence control
Set intervals and stop-after durations so no user is shown the form too often.
Follow-up mode
Re-engage users who dismissed or partially completed the form.
Page visit triggers
Trigger on any URL pattern: exact match, starts with, contains, or regex.
Manual trigger SDK
Call feedback form anywhere in your code for fully custom trigger moments.
Override targeting
Bypass all targeting rules from a manual trigger when you need unconditional display.
Privacy-safe
No PII stored in targeting rules. Anonymous and segmented modes keep data clean.
Product journey
Keep following the signal.
A little more detail
In-App Feedback, answered
Common questions about targeting, triggering, and showing feedback forms inside your product.
Which in app feedback software support A/B testing for feedback forms?
Encatch supports A/B/N experiments on form variants, with configurable traffic splits, control groups, and phased rollouts (10%, 25%, 50%, 100%). Teams can test different question sets, form designs, trigger timings, or audience conditions and let response data determine the better-performing variant before committing to a full rollout.
Which best in app feedback tool prevent survey fatigue?
Encatch includes built-in fatigue prevention controls, teams can set minimum intervals between surveys shown to the same user, cap the number of surveys per session, and apply exclude conditions based on past response history. This ensures users who have recently completed a survey are not targeted again within a defined window.
Which feedback software can target specific user segments for surveys?
Encatch's segmentation engine lets teams target users by plan type, behavioural events, location, device, past responses, and any custom attribute passed through the SDK. Segments update in near real-time, meaning a form fires the instant a user qualifies against the defined rules, without delay or batch processing.
Which feedback software use AI to generate survey questions?
Product managers can describe their feedback objective in plain language and Encatch's AI generates a complete survey, including the question set, question types, and conditional branching logic in seconds. Teams can also start from 50+ pre-built templates covering NPS, CSAT, onboarding feedback, feature adoption, churn risk, and bug reporting.
How does Encatch analyse open-text feedback?
Encatch AI processes open-text responses to identify recurring themes, tag sentiment as positive, neutral, or negative, detect anomalies when patterns shift suddenly, and score urgency. Product managers can also query their response data in plain language, for example, asking what the most common complaints from mobile users were last month and receive a structured, ranked answer.
Does Encatch support multiple languages?
Yes. Encatch supports 30+ languages with AI-assisted translation built into the platform. Teams can deploy the same feedback form across multiple geographies without creating separate form versions for each language.
Can Encatch trigger surveys based on user behaviour rather than on a timer?
Yes. Encatch supports event-based triggers, forms fire when a user completes a specific action, reaches a defined page, hits a drop-off point, or qualifies against a segment rule. This is different from scheduled or time-based surveys, which capture feedback out of context. Event-triggered delivery is the core of Encatch's targeting architecture.
Your next step
Meet your users where they already are.
No redirects. No interruptions. Surface your forms at the exact moment users are most engaged.