Cookie Policy

Effective Date: January 1, 2026

Last Updated: March 3, 2026

This Cookie Policy explains how Phyder Mobile Solutions Pvt. Ltd., a company incorporated in India with its registered office at 412/413, 4th Floor, Palmspring (Above Croma), Link Road, Malad West, Mumbai City, Mumbai, Maharashtra, India, 400064, operating under the brand name “Encatch” (“Encatch”, “we”, “us”, or “our”), uses cookies and similar technologies.

SCOPE

This Cookie Policy applies to:

Our website (encatch.com) and any related pages, landing pages, and web content operated by Encatch (the “Website”); and
Where applicable, the Encatch Service, including web application surfaces and related functionality that may use similar technologies (such as local storage or device identifiers).

Relationship to Processor Services (DPA Guardrail). For clarity, this Cookie Policy governs our use of cookies and similar technologies where Encatch acts as an independent Data Controller (for example, for Website visitors and Encatch account administrators). It does not expand, modify, or apply to Encatch’s obligations where Encatch acts as a Data Processor under the Encatch Data Processing Addendum (DPA), including Processor-side processing of Customer End-User Feedback Data and related Customer End User Identifiers on behalf of Customers.

Defined Terms; Interpretation. Capitalized terms used but not defined in this Cookie Policy have the meanings given in the Encatch Terms of Service, Privacy Policy, and Data Processing Addendum (DPA) (as applicable). If there is any inconsistency, the Privacy Policy controls for questions relating to Personal Data and privacy rights, and the DPA controls solely for Processor-side Processing by Encatch on documented Customer instructions.

This Cookie Policy should be read together with our Privacy Policy, which explains in more detail how we collect, use, share, and protect Personal Data (including online identifiers).

COOKIES AND SIMILAR TECHNOLOGIES

What they are. Cookies are small text files placed on your device by a website or service. We may also use similar technologies, such as local storage, pixels/tags, and device or SDK identifiers, that store or access information on your device or help us recognize a browser or device.

What they may collect. These technologies may collect or use information such as browser and device details, IP address, unique identifiers, and usage/activity information. Some of this information may constitute Personal Data (for example, online identifiers) as described in our Privacy Policy.

SDK/local storage identifiers (Service). Where used in connection with the Service (including the Web SDK, where applicable), we may use local storage and technical identifiers to support functionality and reduce unnecessary network requests (for example, tokens/flags/timestamps used for reconnect logic and request throttling). Examples may include SDK parameters such as identify_signature, ping_on_next_page_visit, and ping_again_after (or similar fields).

PURPOSES AND CATEGORIES

We use cookies and similar technologies for the following purposes:

Strictly Necessary (Essential). These are required to operate the Website and Service and support core functionality, security, and reliability (for example, session management, authentication, abuse prevention, fraud prevention, and troubleshooting).
Preferences (where used). These help remember certain settings or selections you make and provide enhanced functionality. Depending on the feature, some preference technologies may be essential.
Analytics (consent-based where required). These help us understand how users interact with the Website (and where applicable, certain Service surfaces) so we can improve performance and user experience. Where required by Applicable Law, analytics are enabled only based on the choices you make through our cookie preference controls.
Marketing / Advertising. We do not deploy marketing/advertising cookies unless we expressly describe them in this Cookie Policy and make them available through cookie settings.

Important note on precision. Cookie and identifier names, durations, and related technical details may vary based on configuration, environment, and updates. We describe categories and typical characteristics and avoid false precision unless verified.

Category	Provider	Examples / Tools	Purpose	Data types (examples)	Duration	Location / Region	Consent required (Y/N)
Strictly Necessary (Essential)	Encatch	Session/auth mechanisms; security controls; local storage identifiers (where used)	Core functionality, security, reliability	session identifiers; integrity signals; device/browser metadata; IP address (where needed)	Session / varies	India (primary ops)	No
Strictly Necessary (Essential)	Vercel (Website hosting/delivery)	Website delivery, routing, and security controls	Delivery, performance, abuse prevention	IP address; request headers; device/browser metadata	Session / varies	Mumbai region (as stated)	No
Strictly Necessary (Essential)	Supabase (Website data platform)	Website-related storage/processing (as implemented)	Website functionality, storage, operations	website usage data; forms/submissions (if collected)	Varies	Mumbai region (as stated)	No
Strictly Necessary (Essential)	Upstash (Website infra/data store)	Website queues/storage (as implemented)	Website performance and reliability	website usage data (if collected)	Varies	Mumbai region (as stated)	No
Analytics (consent-based where required)	Google Analytics	Website analytics (enabled only if consent is given, where required)	Usage analytics, performance measurement	analytics identifiers; website usage/events (as configured)	Persistent / varies	Provider-controlled / may be multi-region	Yes (where required)

Vendor alignment. Our customer-facing Vendor/Subprocessor List is the canonical inventory of vendors/subprocessors used for the Website and Service (as described in our Privacy Policy).

Cookie preference controls. We use cookie preference controls on the Website to let you manage non-essential cookies and similar technologies.

Non-essential disabled by default (where required). Where required by Applicable Law, non-essential cookies (including analytics cookies) are disabled by default and are enabled only after you provide consent through our cookie preference controls. In particular, Google Analytics is not enabled unless consent is given (where required).

Rejecting non-essential cookies. You may choose to reject non-essential cookies through the cookie preference controls. If you reject non-essential cookies, we will not enable analytics cookies (including Google Analytics) (where required).

Changing preferences / withdrawing consent. Where processing is based on consent, you may change your preferences or withdraw consent at any time through the cookie preference controls. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

BROWSER CONTROLS

Most browsers allow you to manage cookies through your settings, including deleting existing cookies and blocking cookies from being set.

Please note that if you block or delete Strictly Necessary (Essential) cookies or similar technologies, parts of the Website or Service may not function properly (for example, login/session stability, security controls, or reliability features).

VENDOR-SPECIFIC DISCLOSURES

Google Analytics (if enabled). Where enabled, Google Analytics helps us measure Website traffic and usage (for example, page visits, interactions, and usage events) to improve performance and user experience. Where required by Applicable Law, Google Analytics is enabled only after you provide consent through our cookie preference controls.

Website delivery and infrastructure providers. We use providers such as Vercel (Website hosting/delivery), Supabase (Website data platform), and Upstash (Website infrastructure/data store) to deliver and secure the Website and support performance and reliability. These providers may process online identifiers (such as IP address and device/browser metadata) as part of providing these services.

More information. Our customer-facing Vendor/Subprocessor List describes our service providers and subprocessors (as further explained in our Privacy Policy).

SIMILAR TECHNOLOGIES IN THE SERVICE / SDK

Where applicable, the Service (including the Web SDK) may store or read identifiers locally (for example, using local storage) and may transmit certain technical event parameters to support operation of the Service.

These identifiers and parameters may include fields such as identify_signature, ping_on_next_page_visit, and ping_again_after (or similar fields), and are used for purposes such as reliability (including reconnect logic), request throttling/rate-limiting, retries/backoff, integrity and security controls, and diagnostics/analytics (only where enabled and, where required by Applicable Law, based on your consent choices).

THIRD-PARTY LINKS AND THIRD-PARTY POLICIES

Our Website or Service may include links to third-party websites, services, or resources. Third parties may have their own cookies or similar technologies, governed by their own privacy and cookie policies.

We do not control third-party websites or technologies, and we are not responsible for their privacy practices.

INTERNATIONAL TRANSFERS

For the Website, we use providers stated to operate in the Mumbai region for website delivery and storage (as implemented). However, some providers — particularly analytics providers (such as Google Analytics, if enabled) — may process data in other regions depending on their infrastructure and your settings.

For more detail on international processing, please refer to our Privacy Policy.

RETENTION

Cookies and similar technologies may be session-based (deleted when you close your browser) or persistent (remain until deleted or they expire). Retention periods vary by category, provider, and configuration.

For clarity, cookie/storage retention described in this Cookie Policy is separate from any Customer Data retention or deletion obligations that may apply under the DPA for Processor-side Processing.

We may update this Cookie Policy from time to time. The “Last Updated” date at the top indicates when this Cookie Policy was last revised. If we make material changes, we will provide notice as required by Applicable Law.

CONTACT

If you have questions about this Cookie Policy, please contact us at privacy@encatch.com.

Cookie Policy

On this page