Delayed Launch

Delayed Launch controls when the form appears relative to a user action. Use Immediate to show the form right away when the trigger condition is met, or Delayed to wait a set amount of time—giving users a moment to settle in before asking for feedback.

Launch types

When to use

• Immediate — When you want instant feedback (e.g. right after a user lands on a support page or completes a key action).
• Delayed — When you want to give users time to engage first—for example, a few seconds after they start a new session or enter the target audience.

Configuration

Launch Survey — Enter a number and choose the unit (e.g. 5 seconds). For immediate display, use the minimum value (0 seconds).

After the user... — Pick when the delay starts:

• Started a new session — The timer begins when the user starts a new session.
• Entered target audience — The timer begins when the user matches your targeting rules.
• Was seen for the very first time — The timer begins on the user's first visit.

Tips

• Avoid survey fatigue — A short delay (3–5 seconds) often works better than showing the form immediately on page load.
• Match the flow — Use "Entered target audience" when you want the delay to start only after users qualify for your targeting rules.
• Combine with recurrence — Use Recurrence Settings to avoid showing the form too often to the same user.

Related

• Recurrence Settings — Control how often the form appears
• On-Page Delay — Add extra delay after page load