In-App FeedbackTriggers
Manual Trigger
Show your feedback form on demand via code
The Manual Trigger lets you show your feedback form on demand—whenever you decide it makes sense. Perfect for "Contact us" buttons, help menus, or any moment where you want full control over when the form appears.
Features and explanations
| Feature | Explanation |
|---|---|
| Enable/Disable toggle | Manual Trigger is enabled by default. Toggle to Disabled if you don't want to use it. |
| Override In-App Targeting Rules | When enabled, manually triggered forms ignore the targeting rules configured in In-App behaviours. Use this when you want to show the form to anyone, regardless of segments or conditions. |
| Feedback Configuration UUID | A unique ID (e.g. bf90fbce-9826-49b9-bf2c-2ec107a5bfd2) that identifies your form. Use this with _encatch.showForm() to display the form programmatically. |
| Form Slug | A human-readable name (e.g. customer-satisfaction-survey-2024) that must be unique, alphanumeric lowercase with hyphens/underscores, 15–100 characters, and must start with a letter. Can be used instead of the UUID when calling _encatch.showForm(). |
| showForm() method | Call _encatch.showForm('your-uuid-or-slug') in your application to programmatically display the form. You can use either the Form Slug or the UUID. |
How to use the Manual Trigger
- Manual Trigger is enabled by default — Toggle to Disabled if you don't want to use it.
- Override In-App Targeting Rules (optional) — When enabled, manually triggered forms ignore the targeting rules configured in In-App behaviours. Use this when you want to show the form to anyone, regardless of segments or conditions.
- Get your identifiers — You'll see a Feedback Configuration UUID and a Form Slug field. The slug is a human-readable name that must be unique, alphanumeric lowercase with hyphens/underscores, 15–100 characters, and must start with a letter.
- Call the method in your app — Use
_encatch.showForm('your-uuid-or-slug')in your application to programmatically display the form. You can use either the Form Slug or the UUID.
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