In-App FeedbackTargetingIn-App Feedback
Device Type
Target users by device (desktop, mobile, tablet, native apps)
Device Type lets you target users based on the device they're using. Show the form on desktop only, mobile only, or specific combinations—useful when your form or campaign is optimized for certain devices.
When to use
- All — When you want feedback from users on any device. Use for general campaigns or when your form works well everywhere.
- Selected — When you're testing a mobile-specific feature, running a desktop-only survey, or want to focus on a particular platform (e.g., native app users).
Options
| Option | Behavior |
|---|---|
| All | Show the form on all device types. |
| Selected | Show the form only on the device types you choose. |
Device types
When Selected is chosen, you can pick from:
Web
| Type | Description |
|---|---|
| Desktop | Desktop and laptop browsers |
| Tablet | Tablet browsers |
| Mobile | Mobile browsers |
Native
| Type | Description |
|---|---|
| Android | Android native apps |
| iOS | iOS native apps |
| Others | Other native platforms |
Configuration
- Go to the Targeting tab and expand In-App Feedback.
- Locate Device Type under the advanced targeting criteria.
- Choose All or Selected.
- If Selected, select the device types where the form should appear.
Tips
- Mobile-first features — Target mobile or tablet when collecting feedback on mobile-specific UX.
- Desktop surveys — Use desktop only for longer surveys that work better on larger screens.
- Native app feedback — Target Android or iOS when you want feedback specifically from app users.
Related
- User Language — Target by language
- Country — Target by geographic location
How is this guide?