Start Manual

The Start Manual option lets you build a feedback form from an empty canvas with complete control over every question, page, and flow. It appears after you click + Create Feedback Form in the sidebar. Instead of using templates or AI, you start with a blank form and design exactly what you need.

Why Use Start Manual?

• Full control — Design every question, page break, and screen from scratch. No predefined structure to work around.
• Custom use cases — Ideal when your feedback needs don't match common templates—unique surveys, internal tools, or highly specific flows.
• Precise wording — Write your own questions and options without adapting someone else's copy.
• Flexible structure — Add as many pages and questions as you need, in the order that makes sense for your workflow.
• No dependencies — No need to browse templates or describe your intent to AI. Start building immediately.

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Accessing the Form Builder (Manual Creation)

1. In the encatch dashboard, click + Create Feedback Form in the left sidebar.
2. You land on the Create Feedback Form page, which offers three creation methods: templates, AI, or manual.
3. Click the + Create from Scratch Manually button (the prominent purple button at the top).
4. encatch creates a new draft form and opens the Form Builder with an empty form ready for you to build.

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Step-by-Step: Building Your Form Manually

Step 1: Add a Title and Description

At the top of the Form Builder, enter a form title and description. These help you identify the form in Manage Feedbacks and give respondents context when they see the form.

Step 2: Configure Welcome Screen, End Screen, and Other Fields

Use the configuration blocks to set up the structure of your form:

• Welcome Screen — Enable this to show an introductory screen before questions. Configure the message, button text, and styling.
• End Screen — Enable this to show a thank-you message after submission. You can add a redirect to your app store, a third-party link, or a custom message.
• Other Fields Configuration — Enable this to configure display options such as question numbers, page titles, and button labels.

Each block has an edit icon—click it to configure the details.

Step 3: Add Questions

1. Click + Add Question to add a new question to your form.
2. Choose the question type (e.g., Long Answer, Short Answer, Single Choice, Multiple Choice, Rating).
3. Enter the question text and configure options (required/optional, validation, etc.).
4. Use the drag handle (vertical ellipsis) to reorder questions within a page or move them between pages.
5. Use the pencil icon to edit a question and the trash icon to delete it.

Step 4: Organize into Pages

• Forms can have multiple pages. Use the page controls to add or delete pages.
• Move questions between pages by dragging them. This helps you create logical sections and control the flow of your survey.
• Each page can have its own set of questions; respondents advance page by page.

Step 5: Preview and Save

• A live preview on the right shows how the form will appear to respondents (including mobile view).
• Use Save now to save your progress without publishing.
• Use Hide Preview to collapse the preview panel and focus on editing.
• Toggle between light and dark mode in the preview to check appearance in both themes.

Step 6: Configure Appearance, Targeting, and Triggers

Use the tabs at the top of the Form Builder to fine-tune your form:

• Form — Add and edit questions, Welcome Screen, End Screen, and Other Fields.
• Appearance — Customize colors, fonts, and layout.
• Targeting — Define who sees the form (segments, URLs, devices).
• Triggers — Set when the form appears (e.g., after X seconds, on scroll, on exit intent).
• Advanced — Additional options for behavior and integration.

Step 7: Publish

When your form is ready, click Publish to make it live. Before publishing, ensure targeting and triggers are configured so the form appears to the right users at the right time.

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Form Builder Quick Reference

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Summary

Start Manual gives you complete freedom to design feedback forms that match your exact needs. For detailed guidance on customizing forms, see Customize Feedback Form.