Create a Feedback

This guide walks you through the complete workflow for creating a feedback form in encatch—from the initial Create Feedback Form button through selecting a creation method, customizing your form, and publishing.

Workflow Overview

Creating a feedback form in encatch follows four main steps:

1. Create Feedback Form — Open the form creation flow from the sidebar
2. Select a creation method — Choose AI, Templates, or Manual
3. Customize form — Use the Form Builder to add questions, configure screens, and adjust settings
4. Publish — Save and make your form live

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Step 1: Create Feedback Form

In the encatch dashboard, click the + Create Feedback Form button in the left sidebar. This opens the Create Feedback Form page, where you can choose how to start building your form.

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Step 2: Select a Creation Method

encatch offers three ways to create a feedback form. Choose the one that best fits your needs:

1. Generate with AI

Describe what feedback you want to collect in plain language. encatch uses AI to draft a form with questions and structure tailored to your description. You can then tweak the result manually before launch.

Best for: Quick starts, exploratory feedback, or when you want AI to suggest question types and flow.

2. Using Templates

Start from pre-built templates for common scenarios such as 5-Star Reviews, Help Center Feedback, Feature Requests, NPS, and more. Browse by category, search by name, and select a template to get a ready-made form structure.

Best for: Standard use cases (NPS, CSAT, feature requests, bug reports) where you want a proven starting point.

3. Manual (Create from Scratch)

Build a form from scratch with full control over every question, page, and flow. Start with an empty form and add welcome screens, questions, and end screens as needed.

Best for: Custom use cases or when you want complete control over structure and wording.

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Step 3: Customize Form

Regardless of which method you chose, you land in the Form Builder where you can customize your form before publishing.

Form Builder Features

• Welcome Screen — Enable and configure an introductory screen
• End Screen — Set a thank-you message, redirect to store, or a third-party link
• Questions — Add, edit, reorder, and delete questions across multiple pages
• Other Fields — Configure display options (question numbers, page titles) and button labels
• Languages — Add multiple languages and use Auto Translate with AI

For a detailed guide on building and customizing forms, see the Customize Feedback Form page.

Quick Actions in the Form Builder

• Use + Add Question to add new questions
• Use the pencil icon to edit any element (Welcome Screen, End Screen, questions)
• Use the trash icon to delete pages or questions
• Use the drag handle to reorder questions within or between pages
• Use Save now to save your progress
• Use Hide Preview to toggle the live preview panel

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Step 4: Publish

When your form is ready, click Publish to make it live.

Before publishing, you can:

• Preview — See how the form looks and behaves
• Save now — Save your work without publishing
• Configure — Set up Appearance, Targeting, Triggers, and Advanced options from the form tabs

After publishing, your feedback form is active and will collect responses based on your targeting and trigger settings.

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Summary: Method Comparison

All three methods lead to the same Form Builder, where you customize and publish.