Throttling

Throttling sets limits on how often the form can be shown and how many responses are accepted within a timeframe. It helps manage exposure and load. Per-user throttling can be enabled to apply additional limits on a per-user basis. Use throttling to control form visibility, prevent spam, and ensure a balanced distribution of feedback.

When to use

• Controlling how often users see the form (e.g. once per week)
• Limiting response volume to match your capacity
• Preventing a single user from submitting multiple times
• Managing form exposure across shareable, manual, and auto-triggered contexts

Configuration

1. Go to the Advanced tab and locate Throttling.
2. Toggle to Enabled.
3. Choose a Timeframe (e.g. Per Week, Per Day, Per Month).
4. Set Maximum Views — the upper limit on how many times the form can be shown (e.g. 80,000).
5. Set Maximum Responses — the upper limit on submissions (e.g. 1,000).
6. Under Apply these limits on, check the boxes that apply:
   • Shareable — limits apply to shareable content
   • Manual — limits apply to manually triggered forms
   • Auto — limits apply to automatically triggered forms
7. (Optional) Enable Per-user throttling to apply additional limits per user:
   • Choose Per-user Timeframe (e.g. Per Week).
   • Set Per-user Maximum Views (e.g. 80).
   • Set Per-user Maximum Responses (e.g. 5).
   • Check Shareable, Manual, and Auto as needed.