Overview

Introduction

Segmentation in encatch allows you to define audience segments based on user attributes, behavior, and other criteria. Use segments to control who sees your feedback forms and to analyze responses by group.

Key Concepts

• User attributes: Filter by pre-configured or dynamic user attributes (e.g. department, role, plan).
• Behavior: Target users based on engagement, feedback history, or custom events.
• Segments in forms: When creating or editing a feedback form, you can restrict it to specific segments so only matching users see the form.

Next Steps

Configure user attributes in User Data — Users, then use segments when setting up Question types and Targeting rules.