Forms & AppearanceQuestion TypesScale
Rating
Configure star or numeric rating questions
The Rating element collects feedback on a scale, such as stars (e.g. 1–5), hearts, emojis, or other visual icons. Use it when you want a quick, visual scale instead of NPS or single choice.
When to use
- Satisfaction, quality, or likelihood ratings
- When you want a quick, visual scale instead of NPS or single choice
Customization options
When editing a Rating question, you can configure the following properties:
| Option | Description |
|---|---|
| Question Text | The main question displayed to the respondent (required). |
| Description | Optional helper text or context below the question (up to 100 characters). |
| Error Message | The message shown when validation fails (e.g. required field not filled, invalid selection). Keep it clear and actionable for better user experience. Default: "Please complete this required question". |
| Required field | When enabled, the respondent must select a rating before submitting the form. |
| Show labels | When enabled, displays the minimum and maximum rating labels (e.g. "Poor" and "Excellent") at the ends of the scale. |
| Minimum Rating Label | The label shown for the lowest rating value (e.g. "Poor"). |
| Maximum Rating Label | The label shown for the highest rating value (e.g. "Excellent"). |
| Number of Ratings | The number of rating points on the scale (default: 5). |
| Display Style | The icon type used for the rating scale: Star, Emoji, Heart, Diamond, or Thumbs Up. |
| Size of Rating Icons | The size of the rating icons: Small, Medium, or Large (default: Medium). |
Viewing responses
Rating responses appear in the Response Summary for your form. You can view them as charts, filter by time period or user segment, and track trends over time.
If you add the question from the builder as CSAT (Rating), it is still a Rating question in the form and in reporting—the name only helps you pick a satisfaction-oriented block from the Scale group.
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