Form Creation & Customization

Creating Feedback Forms

encatch provides a powerful visual form builder and pre-built templates to help you create effective feedback forms quickly.

Getting Started

You can chose to create a feedback form using;

1. Pre-built templates
2. AI form builder
3. Start from scratch

All options allow you to fully manually customize the form to your needs before launching it.

Features

1. Multi-page support: Either have one question per page or multiple questions per page. One question per page is recommended for best user experience for in-app feedback. For sharable link based feedback forms, you could chose to have multiple questions per page.
2. Question types: You can choose from a variety of question types including multiple choice, short answer, long answer, rating, and more.
3. Multi-lingual support: You can translate the form into different languages using AI's contextual understanding or translate it manually.
4. Mobile-responsive: The form is responsive and is build for all resolution.
5. Dark mode: The form is available in light and dark mode.
6. Branding: You can brand the form with your brand colors.

Advanced customization options:

1. Custom CSS: You can add link to your own CSS file to override the default styles when basic branding options are not enough.
2. Popup position: You can choose to position the form in the top right, top left, bottom right, bottom left, center of the screen, or in a custom position.

Frequency & Scheduling options:

Control when and how often your feedback forms appear to users:

Feedback Frequency Types:

• Single-use: One-time display per user, best for major campaigns
• Recurring: Periodic display with customizable intervals (days/weeks/months)
• Only Show Once: Prevents re-display even if dismissed without completion

Scheduling Controls:

• Start Feedback: Immediately or custom date/time
• Stop Feedback: Never (continuous) or custom end date
• Stop Responses: Set maximum response limits

Targeting & Triggering options:

Control who sees your feedback forms and when they appear:

Trigger Modes:

• Auto Trigger: Automatic display based on configured conditions
• Manual Trigger: Programmatic control via JavaScript API for custom events

Auto Trigger: Set triggers based on:

• Time on Page: After X seconds
• Scroll Depth: When user scrolls Y% (You need to define the element and pass scrolled percentage in your code.)
• Custom Events: Based on custom events you define in your code.
• Page Views: When user visits specific page url.

Audience Targeting (WHO):

• User Types: Everyone, logged-in users only, anonymous users only, or custom segments
• User Filters: Demographics, behavior, account type, custom attributes
• Priority Levels: High priority (bypasses frequency rules) or standard priority

Application Targeting (WHERE):

• Platforms: Web applications, mobile apps, desktop apps, browser extensions
• Device Filters: Desktop, mobile, tablet, smart TV
• Operating Systems: Windows, macOS, iOS, Android, Linux