Feedback Management
Additional Settings
Manage global feedback settings and preferences in encatch
When you create API key, they are associated with your defined app names. To provide best and fast experience we cache feedback configurations for specific app names.
Configuration Settings
Below settings are available to configure:
- Config sync interval: The interval at which the config sync will be performed by your SDK for any changes in your feedback configurations.
- Feedback frequency: A global setting to control the frequency between two feedback forms being displayed to your users, unless a form is marked as important.
- Disable all feedback forms: A global setting to disable all feedback forms from being displayed to your users for this specific app name.
The disable all feedback forms does not disable the feedback forms for other app names.
Cache Management
- When you make changes to already created feedback forms, you can clear the cache for a specific app name by clicking the clear cache button, so that during next cycles of config sync, your SDK will fetch the latest feedback configurations.
- If your changes are not immediately needed, you dont need to perform this step since the cache will be cleared automatically after 15 minutes.
Usecase of disabling all feedback forms
Suppose your app is active for multiple channels(android - MYAPP_ANDROID, ios - MYAPP_IOS, web - MYAPP_WEB) and you want to temporarily disable feedback forms for web then you can use this feature to disable all feedback forms for web where you have defined the app name as MYAPP_WEB, during API key creation.
How is this guide?